Delivery
At Luxe & Shine, every jewellery piece is shipped with the highest level of care, security and professionalism. We work exclusively with trusted international carriers to ensure your order arrives safely, securely and on time.
Shipping Methods
All orders are shipped using premium express courier services to provide fast delivery and full parcel protection. High-value items, including all diamond and solid gold jewellery, are shipped using secure, fully insured methods.
- Express International Courier – fully tracked and insured
- Signature on delivery for all jewellery orders
- Real-time tracking updates sent via email
Processing Times
Each jewellery piece is prepared with care. Orders are typically processed and dispatched within:
- 1–3 business days for ready-made items
- 3–7 business days for made-to-order or customised pieces
You will receive a confirmation email as soon as your order has shipped.
Delivery Timeframes
Estimated delivery times vary depending on the destination:
- Express International Shipping: 3–10 business days
- Standard International Shipping: 7–21 business days
Remote locations may require additional transit time.
Customs & Import Duties
International orders may be subject to customs inspections, import duties or taxes imposed by the destination country. These charges, if applicable, are the responsibility of the buyer.
Luxe & Shine cannot control or predict these fees, but we always complete required documentation accurately to assist smooth processing.
Lost or Damaged Parcels
Every order is shipped with full insurance for peace of mind. In the unlikely event of loss or damage during transit, our support team will assist with a replacement or claim process.
Please notify us within 7 days