Privacy Policy

At Luxe & Shine, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website or make a purchase.

Information We Collect

We may collect the following types of information:

  • Personal details – name, email address, phone number, billing and shipping address
  • Order information – products purchased, payment method (processed securely through third-party gateways), order history
  • Account information – login details if you create an account with us
  • Technical data – IP address, browser type, device information, pages visited and time spent on our site
  • Communication data – emails, messages and feedback you send to our support team

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Provide order updates, shipping notifications and customer support
  • Improve our website, product offerings and customer experience
  • Personalise your experience and show relevant content or offers
  • Send marketing communications if you have opted in
  • Detect and prevent fraud or unauthorised activity

Legal Basis for Processing

We may process your personal data where:

  • It is necessary to fulfil a contract with you (for example, to deliver your order)
  • You have given consent (for example, to receive marketing emails)
  • We have a legitimate interest (such as improving our services or preventing fraud)
  • We are required to comply with legal obligations

Cookies & Tracking Technologies

Our website may use cookies and similar tracking tools to:

  • Remember your preferences and shopping cart
  • Understand how visitors use our website
  • Improve performance and user experience
  • Support analytics and advertising services

You can usually control cookie settings in your browser. Disabling cookies may affect certain features of the site.

How We Share Your Information

We do not sell your personal information. We may share data with:

  • Service providers – such as payment processors, shipping companies and IT platforms that help operate our store
  • Professional partners – such as fraud prevention services or analytics providers
  • Authorities – when required by law, regulation or legal process

These partners only receive the information necessary to perform their services and are expected to protect your data.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or disclosure.

While no online system can be guaranteed 100% secure, we work to safeguard your data and use trusted payment gateways for all transactions.

Data Retention

We keep your personal information only for as long as necessary to:

  • Fulfil orders and provide services
  • Maintain transaction records for our business and legal obligations
  • Resolve disputes and enforce our agreements

When data is no longer needed, we will securely delete or anonymise it where possible.

Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate or incomplete information
  • Request deletion of your personal data in certain circumstances
  • Object to or restrict specific types of processing
  • Withdraw consent where processing is based on consent (for example, marketing emails)

To exercise these rights, please contact us using the details provided below.

Marketing Communications

If you choose to join our mailing list, we may send you updates about new collections, special offers and exclusive events.

You can unsubscribe at any time using the link in our emails or by contacting our support team. Unsubscribing from marketing will not affect essential service communications such as order confirmations.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and your continued use of the site will signify acceptance of any changes.

Contact Us

If you have any questions about this Privacy Policy, or wish to request access or changes to your personal data, please contact our customer care team and we will be happy to assist you.