Terms & Conditions

Welcome to Luxe & Shine. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully, as they outline your rights, responsibilities and important information regarding your use of our services.

Use of Our Website

By using this site, you confirm that:

  • You are at least 18 years old or using the website with parental permission
  • You will not misuse the website or interfere with its functionality
  • You agree to provide accurate and complete information when placing an order

Products & Information

We aim to ensure all product descriptions, images and specifications are accurate. However, slight variations can occur in size, colour, stone characteristics or metal tones due to manufacturing or natural differences.

Luxe & Shine reserves the right to modify product details or discontinue items at any time without notice.

Pricing & Payments

All prices displayed on our website are shown in your selected currency at checkout. Prices may change without prior notice, however orders already placed will not be affected.

We accept major payment methods including credit cards, debit cards, and secure online payment services.

Order Acceptance

Once an order is placed, you will receive a confirmation email. Luxe & Shine reserves the right to cancel or refuse any order if:

  • Payment cannot be processed
  • Billing information is incomplete or suspicious
  • The product is unavailable
  • Fraudulent activity is suspected

Shipping & Delivery

All orders are shipped using secure, insured shipping partners. Delivery times may vary depending on destination, customs processes and courier delays.

Luxe & Shine is not responsible for delays caused by external factors beyond our control.

Returns & Exchanges

Our returns policy is outlined in the dedicated Returns Page. Items must meet eligibility requirements to qualify for refunds or exchanges.

Custom & Personalised Items

Custom-made jewellery, engraved items or special-order products cannot be cancelled, returned or refunded unless faulty. This includes pieces made to order or altered at the customer’s request.

Intellectual Property

All content on this website — including text, images, designs, logos and product descriptions — is the property of Luxe & Shine. It may not be copied, reproduced or distributed without written permission.

Limitation of Liability

Luxe & Shine is not responsible for:

  • Losses caused by misuse of products
  • Delays due to couriers or customs
  • Unauthorised use of your account or payment method
  • Losses resulting from inaccurate information provided by the customer

To the fullest extent permitted by law, our liability is limited to the purchase price of the item.

Privacy & Data Use

Your data is handled in accordance with our Privacy Policy. By using this site, you consent to the collection and use of information as described.

Changes to Terms

Luxe & Shine may update these Terms & Conditions at any time. Continued use of the website signifies acceptance of the latest version.

Contact Us

For questions regarding your order, our policies or product details, please reach out to our customer care team. We are always here to help.